Terms and Conditions


UK law requires us to say that all services offered by Penelope’s Clairvoyant Readings are for entertainment purposes only and we cannot guarantee the accuracy of a reading or other service. You must be over 18 years of age to use our services. Your psychic reading is subject to your own personal interpretation.

The information contained within it should at no time be regarded as legal, psychological, medical, business, or financial fact. Any actions taken by you the customer are solely your choice and your responsibility. Any opinions expressed in readings are those of the individual Reader and not necessarily the opinions ofPenelope’s Clairvoyant Readings.

Whilst Penelope’s Clairvoyant Readings believes all readers to be the best available, they are self employed, sub contracted Readers and as such Penelope’s Clairvoyant Readings does not have control over the content of any readings and therefore cannot accept responsibility as to accuracy of content, given, expressed or implied or as to the suitability of the content for any purpose. Penelope’s Clairvoyant Readings will therefore not be liable, or accept liability, for any loss or damage of whatever nature which may result from content given in any reading or from any information supplied in this website.

Customer Service Helpline

Our customer service helpline is 0843 308 1427.

Credit Card Telephone Services

To use our credit card services you must either be the cardholder or the cardholder must be present when the booking is made.

UK callers

Calls to 0843 numbers cost only 5p per minute when called from a BT landline. However you will only be on this number whilst our receptionist takes your details, and then you will be given a UK landline to speak to your chosen psychic.

Overseas callers

You may not be able to dial a 0843 number from outside of the UK. Please consult your local telecommunications provider for further information.

When calling from outside the UK, many operators, such as AT&T, CommuniTel, and SkypeOut charge the call as a “Premium Rate Service” or “Mobile call”. This means that a call to a non-geographic number from outside the UK is usually significantly more expensive than a call to a UK geographic number plus a non-geographic call within the UK. The extra charge is paid to the UK partner by the non-UK operator and recouped from the caller. However you will only be on this number whilst our receptionist takes your details, and then you will be given a UK landline to speak to your chosen psychic.

Premium Rate Telephone Services

To use these services you must either be the bill payer or have the bill payer’s permission to make the call. Calls to our premium line live service from within the UK costs £1.53 per minute from a BT line, call costs via other service providers or from a mobile phone may be higher

Calls to our premium phone live service from the Republic of Ireland cost €2.40 per minute from a landline, call costs via other service providers or from a mobile phone may be higher.

Calls to our credit/debit card line (beginning with 0843) will cost up to 5p per minute from a BT landline, calls from other providers may be more. However you will only be on that number while our receptionist takes your details and payment, after that you will be given the (geographic) landline of the psychic reader you wish to speak to and calls will be charged at national call cost rates.


If you have a complaint about any of our services please email us or write to us at:

Penelope’s Clairvoyant Readings c/o

31 Carey Court

Gravel Hill Close




In exceptional circumstances following an initial telephone complaint you may be asked to submit your claim in writing to the above address. It is our aim to investigate any complaint within seven working days (Monday – Friday excluding UK Public Holidays).

Use of Data

Your privacy is important to us. Unless you request to be excluded we will only use your personal information for the purposes of our own marketing (e.g. mailing of a regular newsletter.
We will not pass any personal data or recordings to any third party unless required to do so by an appropriate regulatory authority e.g. ICSTIS or REGTEL.

Barring of Access

Penelope’s Clairvoyant Readings may at its discretion temporarily or permanently bar a users access to any or all of our services in any of the following circumstances:

* User has misused our services in anyway

* is abusive to company employees or readers

* has committed an act of fraud against Penelope’s Clairvoyant Readings or any of its associated companies

Legal Jurisdiction

These conditions shall be construed in accordance with English law and any legal action against the company must take place in English Court.